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 03/20/2019

Humber River Hospital named recipient of the 2019 Excellence in Patient Experience Award

The Canadian College of Health Leaders is proud to announce that Humber River Hospital was named recipient of the 2019 Excellence in Patient Experience Award.

Improving the quality of care for patients and supporting their families is a continuous journey at Humber River Hospital (HRH). Instilled directly in its mission—working together to deliver innovation and compassionate healthcare in our community— the concept of collaborative work to improve is the driving force behind HRH staff, physicians, and volunteers.

HRH has set in place innovations that improve the human experience in healthcare. Their patient experience and engagement approach are nudging the presence of safety by embedding human factors into hospital operations and creating investment for patients and families. Over the past two years, systemic safety indicators have shown a sustained decrease in critical incidents, medication errors and infection rates.

This new Excellence in Patient Experience Award is focused on honouring organizations and individuals who have set in place innovations that improve the human experience in healthcare. The award highlights and recognizes innovations that have made a change to how patients and their families experience healthcare services.

The award is sponsored by Huron Studer Group Canada. Huron Studer Group works with over 850 healthcare organizations teaching them how to achieve, sustain and accelerate exceptional clinical, operational and functional outcomes.

This award is part of our CCHL National Awards Program and will be presented at the Honouring Health Leadership event on June 9, 2019 in Toronto prior to the 2019 National Health Leadership Conference (NHLC).

For further information and/or to arrange an interview, please contact:

Christian Coulombe
Director, Marketing and Communications
Canadian College of Health Leaders
613-235-7218, ext. 213
ccoulombe@cchl-ccls.ca